How can we help?

For sign-in, account verification or account-access issues, contact urememberpro@proton.me.

URemember will never request a user’s password by email.

If you use Sign in with Apple, make sure you are signed in to the Apple Account originally used to create your URemember account.

You can review photo access in: iPhone Settings → Privacy & Security → Photos → URemember.

Limited photo access may restrict the memories available to the app.

Rewinds depend on the photos currently accessible to the app.

Memory Map results depend on location metadata already stored in the selected photos.

URemember offers weekly, monthly and yearly auto-renewable subscriptions through Apple’s App Store. The exact price and billing period are shown before purchase.

Billing, renewal and cancellation are managed through your Apple Account.

You can manage an App Store subscription in: iPhone Settings → Apple Account → Subscriptions.

Deleting the app or deleting a URemember account does not automatically cancel an App Store subscription.

To stop future renewal, cancel the subscription separately through Apple.

Restore Purchases is available inside URemember for eligible App Store purchases associated with your Apple Account.

If Restore Purchases does not recognize an eligible subscription, contact urememberpro@proton.me.

You can permanently delete your account from: Settings → Delete Account.

Original photos in Apple Photos are not deleted.

Deleting your account removes the URemember account and associated account data, but it does not cancel an App Store subscription or stop Apple billing.

Cancel the subscription separately through your Apple Account if you no longer want it to renew.

For access, correction, deletion or other privacy requests, contact urememberprivacy@proton.me.

Support: urememberpro@proton.me

Privacy: urememberprivacy@proton.me